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Public Sector Enterprise System Implementation: Understanding Private Sector Differences

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Much has been written about critical success factors (CSFs) for Enterprise System implementation success in the private sector. These CSFs are well known, and we have little to add to that discussion. Our focus is on CSFs for public sector enterprise software implementations, and our research concludes that there are differences. These differences are described in this paper, but we note the following. The private sector CSFs apply to the public sector as well, but there are additional factors that apply only to the public sector. The conclusion of our research is that public sector success is more difficult to achieve, and that government acquisition rules must be revised to align with the CSFs.
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