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Service-oriented concepts: bridging between managers and technologists

Thomas Gulledge, Greg Deller, (2009) "Service-oriented concepts: bridging between managers and technologists", Industrial Management & Data Systems, Vol. 109 Iss: 1, pp. 5-15. The purpose of this paper is to provide a common understanding of service-oriented concepts to enable unambiguous discussion around service-oriented architecture (SOA). Managers often have limited understanding of SOA, and for some reason, technologists seem to have difficulty explaining the concept using terminology and analogies that managers can understand. This paper addresses the long-standing communications gap between managers and technologists as they attempt to evaluate how SOA or SOA-related investments can add business value.
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