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Public Sector Reengineering: Applying Lessons Learned in the Private Sector to the U.S. Department of Defense

“Public Sector Reengineering: Applying Lessons Learned in the Private Sector to the U.S. Department of Defense,” In Business Process Reengineering: A Managerial Perspective, V. Grover and W.J. Kettinger (Editors). Harrisburg: Idea Group Publishing, 1995 (with D.H. Hill and E.H. Sibley). The management of the US Department of Defense (DoD) enterprise must change. Years of under-funding have led to a wide gap between enterprise support requirements and resources. Private sector firms have faced similar choices. This paper shows how the public enterprise can be changed. Our hypothesis is that private sector implementations of standard software will lead to increased effectiveness and efficiency in public sector organizations. Sufficient detail is provided on how to transition to a modern integrated public sector enterprise, and the steps for implementing such a project are outlined, following standard private sector implementation practices. To explain the problem and solution, the DoD installation management enterprise is used as an example.
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